Return To Main Site
FAQ
How to Shop at Our Online Store ?

Click here to view How to Shop at scottie47 photography


Why is my online confirmation number different from my order number ?

This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase. 


How do I activate my Discount ?

If you have received a discount code, you can enter the code after choosing your items to purchase and clicking on View Cart. Enter the code in the Coupon box and click on Apply. Your discount will be applied to your invoice automatically. If you continue shopping and purchase more items before check out, the discount code will apply to all applicable items in your shopping cart.


How will my order be shipped?

All unframed prints are sent in a secure photograph envelope or card tube appropriate to the print size selected.  Unframed prints are sent by first class Royal Mail and dispatched as soon as payment has cleared.

Framed prints are packaged and sent by registered post as soon as payment has cleared.


How long should delivery take?

Unframed prints are normally dispatched within 24 hours and take 2-4 working days for delivery.  Please allow at least ten working days for delivery of framed prints.

Signed limited edition prints (framed or otherwise) may take slightly longer to deliver if Peter is not available to approve and sign the print immediately at the time of order.


Why are no delivery charges listed on my order?
All prices include standard delivery within the UK so no additional charges need to be calculated or applied.  If you require expedited delivery please contact us.

Do you deliver overseas?

Should you require delivery outside the United Kingdom please e-mail for additional overseas shipping charges.


What if I receive my order and it is damaged?

Please keep the packaging material and contact us to arrange for any damaged item to be returned to us.


What type of print paper is used?

All prints are produced to the highest standards at our Fife workshop onto papers hand chosen by the photographer, whose preference is the current range of papers manufactured by Hahnemühle as we believe their quality to be unsurpassed. This guarantees consistency as well as providing prints with a life expectancy in excess of 100 years. 


What if you don't have the print I'm looking for?

If there is a particular subject matter that you are looking for, please contact us as the online gallery does not include all prints available for sale and we may be able to assist you, especially if your requirement involves a local Scottish element.


Can I request a choice of print medium or type of framing other than those listed on the web-site?

Alternative print and framing finishes such as canvas wrapping, acrylic or box frames, postcards or calendars may be arranged upon request.  Please email us with your requirements.


What do you do with my personal details?

Scottie47 Photography collects information you provide to us through use of the site and may use this information to solicit e-mail for business development, research, marketing or promotional purposes or press enquiries. It is our practice to provide you with an opportunity to opt in for e-mail communications and remove yourself from this distribution list by sending us an e-mail to remove. We store this information in our database and do not share it with third parties.   By using PayPal and similar payment methods we do not hold any of your financial information in our database at any time.

If we consider it necessary to share your information in order to investigate, prevent or take action as a result of potential illegality or suspected fraud or as otherwise required by law we will disclose the information collected.

If you have any questions regarding the storage or usage of your personal information, please contact us

This information is a guideline only and may be modified at any time and while every effort has been made to ensure that the information is legally accurate no statement herein shall be deemed to be contractually binding on Scottie47 Photography.

©Copyright 2008 - 2010 - scottie47 Photography - All Rights Reserved